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Balsam Hill™ Product Warranties

Balsam Hill™ Three-Year Limited Warranty Coverage for Artificial Christmas Trees

Balsam Hill is pleased to offer a limited three-year product warranty on regular and sale-priced artificial Christmas trees. The Balsam Hill Three-Year Limited Warranty guarantees the quality of our artificial Christmas trees’ factory installed lights (excluding burned-out bulbs), frame, foliage, hinges, and tree stand. Any repair or replacement of defects in those parts are fully covered by the warranty within the specified time frame. Please note this warranty only applies to artificial Christmas trees. All clearance trees are covered by a 60-Day Clearance Limited Warranty. All other products are covered by our Premium Guarantee.

If you have problems with or need help with your tree, we would recommend that you first try to resolve the issue using the troubleshooting section of the Assembly, Use, and Care Instructions. If that does not solve your problem or you would prefer to speak with a Customer Loyalty Specialist, please contact us via our toll-free Customer Care Line at 02 8046 6228. We will assist you by troubleshooting the problem and identifying an appropriate solution. This may occasionally include requesting a photo of the issue.

Please do not attempt self-repair, other than as shown in instructions that we have provided or as directed by a Customer Loyalty Specialist, as this may damage the tree further and subsequently void the warranty.

If during the Warranty Period you submit a claim to Balsam Hill in accordance with this warranty, we will, at our option:

  • repair the tree as soon as possible with a part or parts that are equivalent to new in reliability. If your tree is no longer available for sale on our website or as been redesigned, the part(s) may have to be manufactured after the holiday season;
  • replace the tree with either a style that is identical, or the closest compatible style available; or
  • give you a credit towards a replacement tree if we cannot repair or replace your tree.

Due to the seasonal nature of our business, part and/or product availability can change rapidly during the months of November and December, and we will work with you to find a solution.

Balsam Hill™ 60-Day Clearance Limited Warranty

Balsam Hill offers a 60-day limited warranty on all clearance trees. The limited warranty on clearance trees is the same as that described on this page for all other artificial Christmas trees, but it only lasts for 60 days. For this reason, we encourage you to open and inspect clearance items upon delivery.

Warranties Prior to 2018

Thank you for choosing Balsam Hill. The warranties listed below are those that cover products prior to August 25th, 2018. Please read carefully the terms of the Balsam Hill™ Previous Warranties Coverage.

Tree & Foliage Warranty before August 25, 2018

Light Warranty before August 25, 2018

Clearance Warranty before August 25, 2018